You didn’t start your ministry so that you could spend all your time learning about new tech. And even if you are pretty tech savvy, not all of your staff, volunteers, and church members are. You just want tools that will help you do your job more efficiently. But every new investment in tech or software can feel like an obstacle between your church and its goals.
Your Success Is Our Success
We completely understand that frustration. That’s why it’s so important to have someone in your corner who appreciates what you’re trying to accomplish and can give you and your team the support you need to implement your new tech most efficiently. When it comes to tech implementation or troubleshooting, the last thing you need is sub-par customer service. You need a team of experts backing you up who are as committed to a successful tech-launch as you are. This commitment is the key feature that sets Pushpay’s Customer Success team apart from the rest.
The moment you sign up with Pushpay, we set you up with an implementation specialist. This person’s sole job is to equip your church to adopt this new solution quickly. We know how to get everyone—from your staff to your members—on board. Your implementation specialist will partner with you to ensure you have the most productive launch possible.
You see, having excellent customer service is like being a competent physician. Of course, we’ll be there in case you run into any problems, but the best care is about being proactive. That’s the difference between customer service and customer success. We’re committed to getting you started on the right foot and preventing potential problems that might crop up later.
We know that you need ongoing support. You need people you can call or email the minute you run into a problem—someone who can address your toughest concerns and questions.
Pushpay is an enterprise company. We’re devoted to maintaining enterprise-level support. That’s why we’re so committed to a thriving customer-success division. We have more than 70 people serving in a variety of roles whose sole purpose is to support your church.
In fact, our tech support team is larger than the entire staff of most tech companies. And that doesn’t include our engineering team which offers support 24 hours a day, 7 days a week, 365 days a year.
Customer Service Is All about Trust
Your congregation trusts you. When you attempt to roll out a new tech solution that doesn’t work or people can’t get behind, it has an impact on the relationships you’ve worked hard to cultivate. We don’t think it’s enough simply to offer an amazing product. We want you to have a customer service experience that’s every bit as good as the giving solution we provide.
Mobile technology is consistently in transition. It would have been impossible to predict all the changes that have occurred in the mobile space when Apple rolled out the iPhone in 2007. You need someone who has their head in the game, is on top of changes in the mobile landscape, and is committed to your success.
Mobile giving should be a tool that helps you achieve your goals. Knowing that we’re here to help you make a smooth, trouble-free transition allows you to keep your focus where it needs to be.